Questions we get asked a lot

Everything people usually want to know before they order. If yours is not in here, email us and we will answer it, probably faster than you expect.

Who you are dealing with

Are you a big corporate mug printing giant?

We would love to let you think so, but no. We think big and we are quite small: a busy, getting busier printing company in Dunedin. We design and print on site, and send quirky personalised gifts New Zealand wide.

Small does not mean small jobs. We do big runs of mugs and drink bottles for fundraisers, corporate gifts, and embarrass your mates gifts for weddings, 21sts and, on more than one occasion, funerals. It is a strange list. We are aware.

What is the funniest mug you have ever printed?

Not one we can repeat on a family friendly website. Use your imagination, or have a look at our Facebook page for the ones that made the cut.

The ones we genuinely love are the kids' drawings: the artwork on one side, their name on the other. Parents and grandparents go to pieces over them, and we hear about it every single time.

Do you put your own branding on the product?

No. There is a small sticker on the bottom that peels straight off, and it is a nice sticker. Other than that, the only thing on your mug is what you asked for.

Ordering, printing and delivery

How fast are you?

Order one of our existing designs early enough in the day and there is a very good chance it is printed and on the courier that same afternoon. Next day at the latest.

Sending us a photo or some wording for a personalised mug? Still quick. We usually have a proof back to you same day or next day. We will tell you if something needs longer, such as a complicated original design, photo editing, proofs for a large order, or if we have run out of coffee.

Is there a minimum order?

No minimum, and no setup fees. One mug or one hundred, you get the same deal either way.

What does delivery cost?

Shipping is free on New Zealand orders over $50. Under that, standard courier rates apply.

South Island: 1 to 2 days
North Island: 2 to 3 days
Urgent courier: $5 extra, and we will get it to you
Rural delivery: $3 extra, and we will find you

What is the print quality like?

First things first: it is not a sticker. The design is printed directly onto the mug, so it bonds permanently and there is nothing to peel off.

We run a top of the range machine on the latest printing technology, and we are proud of every item that comes off it. Also, at times, amused, disturbed and mildly confused by it.

Can you colour match our company logo?

Yes. We use icc colour matching to reproduce a colour accurately, which matters when a brand colour has to be exactly right, or when we are reproducing an artist's work as close to the original as we can get it.

What if I am not happy with what turns up?

It has not happened yet. If it does, we are a small business that would much rather fix it than argue about it. Tell us and we will sort it out.

Custom designs and artwork

Can I send you my own design?

Please do. A logo, a photo, a child's drawing, a quote, a rough sketch, or just the idea and we will draw something up for you.

We mock it up, send you a proof, and nothing is printed until you say yes.

What about copyright?

We cannot run fast enough to outrun copyright law, so if we think a design is baiting the sharks we will say so. We have to respect the rights of whoever made the original artwork.

Send us whatever you want printed and we are happy to talk it through and advise.

Who owns the artwork I send you?

You do. We will not reproduce your artwork for anyone else. Your ideas, images, slang, sayings, poetry and rambling proclamations of love all stay yours.